robotic hardware library error Naperville Illinois

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robotic hardware library error Naperville, Illinois

Fix as necessary Reboot the library. issues in relation to this device. Stop the Backup Exec services and launch tracer.exe from the x:\Program Files\Symantec\Backup Exec\ directory. Was the information on this page helpful?

From time to time hardware that despite being officially tested and supported by Symantec might show as offline, display incorrectly within the console, function outside of the way it was intended UMI: V-79-57344-33035 Physical Volume Library Drive not found. Reboot the library. Get 1:1 Help Now Advertise Here Enjoyed your answer?

If the error persists, check for code update. 5056=ERR_SRV_SYS_ MSG_SEND_FAIL Servo could not send a sys message None Internal software error, which should not cause an INOP condition. This can be caused by a faulty SCSI card or faulty SCSI termination. Below is the DEVICEMAP registry hive from the tape drive from the above example (Figure 4): Figure 4: NOTE: The registry settings under DEVICEMAP should not be edited, under any See Using the SCSI trace utility to troubleshoot Backup Exec hardware errors for more information on reading the tracer logs.   Detect and uninstall any orphaned devices Orphaned devices may be present

Retry the operation. If the error persists, check for code update. 5058=ERR_SRV_SYS_ MSG_BAD_SIZE Servo failed to validate the size of a received sys message None Internal software error, which should not cause an INOP Verify the hardware is detected properly by the Operating System and not being managed by another third party application a. If error persists, replace the robot. 5043=ERR_SRV_REACH_ SAFE_SENSOR_FAIL Reach safe sensor did not report an encountered level Robot assembly Reboot the library.

If these errors occur, contact the hardware manufacturer. Tape Diagnostic Tools should only be installed to test the tape hardware when the Backup Exec Services are not running and then should be removed once the diagnostic tests have been In addition to verifying the inquiry string, also verify that the method which the hardware is connected to the server matches what is on the HCL (SCSI, Fibre, SAS, IDE, SATA). Error Code: e00084d1 End of data was encountered before a set map could be located.

Reboot the library. Registration on or use of this site constitutes acceptance of our Privacy Policy. If error persists, replace the robot. UMI: V-79-57344-33313 Library error - the magazine is missing or not properly installed.

Not that I am complaining, but sluggish loading instances times will sometimes affect your placement in google and can damage your high-quality score if advertising and marketing with Adwords. Still bubble wrap / ship safe fresh, just unpacked and attached to the server and bam.. The tool can be used either to diagnose the majority of problems that you may encounter so keep this link handy” Link below”. Number of noncatalog files in the catalog folder are 0.

http://support.veritas.com/docs/191694 231488:Reasons why the data throughput rate can be slower than the theoretical maximum when backing up to or restoring from tape media or disk (B2D) & how to troubleshoot or Reboot the library. Reboot the library. If the error persists, check for code update. 5054=ERR_SRV_BAD_ MECH_ID_IN_COORD The servo coordinator received a bad mechanism identifier None Internal software error, which should not cause an INOP condition.

For Backup Exec 2012: Click the Backup Exec button > Configuration and Settings - Backup Exec Services For Backup Exec 2010: On the Backup Exec Tools menu, click Backup Exec Services Have you ever had a problem with the tape library marking media as bad, even brand new media? If these errors occur, contact the hardware manufacturer. No Yes Did this article save you the trouble of contacting technical support?

Visually check for obstructions, and clear any found. If error persists, check for code update. 5028=ERR_SRV_CANT_ MOVE_HAND_ARM_IS_ ACTIVE Hand Request rejected - arm is currently active None Reboot the library. http://support.veritas.com/docs/323433 323456:Backup Jobs to tape hang in Queued State indefinitely until canceled http://support.veritas.com/docs/323456 318581:Backup or restore job fails with Final error: 0xe00084ed - A hardware error has occurred. Reboot the library.

Navigate to X:\Program Files\Symantec\Backup Exec, and then run Tapeinst.exe. (X: is the drive where Backup Exec is installed) 6. Plantilla Picture Window. This selection shows all device drivers, including those that are not currently installed and running on the computer.Expand the following devices and for items that are not bold, right-click > uninstall: In the System Information dialog, expand Software Environment, and then click System Drivers. 3.

http://support.veritas.com/docs/308914 It is quite possible that an orphaned devices may be present in Device Manager, especially after replacing hardware, or performing a firmware or driver update. The loader was upgraded with new firmware or new hardware. Update to the latest Backup Exec Tape Device Drivers, run a cleaning job and replace the media with new media if possible. nonetheless, you command get bought an impatience over that you wish be delivering the following.

If troubleshooting a robotic library • Ensure that M.S. SCSI card/bus etc.).